1.1 Orders from this Website will only be shipped and delivered to addresses located within the United Kingdom. It is your responsibility to provide us with a safe and correct shipping address. Once your order leaves our facility, you can expect your delivery within 5 (five) – 7 (seven) business days. A shipment confirmation containing the tracking number will be emailed to you when your order ships. If you have a customer portal account, you can also monitor your orders through this account.
1.2 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company named in the dispatch e-mail to arrange re-delivery. If nobody is available to receive the products, we will use reasonable efforts to follow any special delivery instructions you have provided.
1.3 You own a product once we have received the payment in full, including all applicable delivery charges.
1.4 If our supply of the products is delayed by an event outside our control (including acts of God, flood, drought, earthquake, or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, any law or action taken by a government or public authority, and collapse of buildings, fire, explosion or accident) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.